About the Company
Truist is a purpose-driven financial services company committed to inspiring and building better lives and communities. With a long-standing history of serving clients, Truist provides a wide range of banking services, including consumer and small business banking, commercial banking, corporate and investment banking, wealth management, and insurance solutions. We operate with integrity, client focus, and a dedication to innovation, fostering a culture where every teammate can thrive.
Job Description
Join Truist as a Fraud Claims Intake Specialist, where you will be the first point of contact for clients reporting suspicious activity and potential fraud. This critical role involves handling inbound calls, listening empathetically to client concerns, and accurately documenting all details of reported fraud claims. You will guide clients through the initial claims process, providing clear instructions and ensuring they feel supported. Success in this role requires a strong attention to detail, excellent communication skills, and the ability to maintain composure in sensitive situations. You’ll work within a dynamic call center environment, adhering to strict confidentiality and security protocols while contributing to the financial well-being of our clients.
Key Responsibilities
- Receive inbound calls from clients reporting suspicious activity or fraud claims.
- Listen empathetically to client concerns and gather detailed information regarding potential fraud incidents.
- Document all claim details accurately and thoroughly into the bank's designated systems.
- Provide clients with clear and concise instructions on next steps and what to expect during the claims process.
- Verify client identity and authenticate transactions following strict security protocols.
- Collaborate with internal teams, such as fraud investigations or operations, to ensure timely resolution of claims.
- Maintain up-to-date knowledge of fraud trends, bank policies, and relevant regulatory requirements.
- Adhere to strict confidentiality and data protection guidelines in all interactions.
Required Skills
- Excellent verbal communication skills with a clear and professional phone demeanor.
- Strong active listening and problem-solving abilities.
- Proficiency in data entry and navigating various computer systems.
- Ability to remain calm, patient, and empathetic in stressful or emotional situations.
- High attention to detail and accuracy in documentation.
- Basic understanding of banking operations or financial services.
Preferred Qualifications
- Previous experience (6+ months) in a call center or customer service environment.
- Knowledge of fraud detection or claims processing procedures.
- Associate's degree or higher in a relevant field (e.g., Business, Finance, Criminal Justice).
- Familiarity with financial regulations (e.g., Regulation E, Regulation Z).
Perks & Benefits
- Comprehensive health, dental, and vision insurance options.
- 401(k) retirement plan with company matching contributions.
- Generous paid time off (PTO) and company-paid holidays.
- Robust career development and ongoing training programs.
- Employee assistance program for personal and professional support.
- Tuition reimbursement for continued education.
- Opportunities for professional growth within a leading national financial institution.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.