About the Company
FedEx Office is a leading provider of printing and shipping services, committed to delivering outstanding customer experiences. We offer a wide range of solutions to meet the needs of businesses and individuals, powered by a dedicated team that values innovation and service excellence. Our boutique shipping centers provide a personalized and efficient experience for all our customers, focusing on quality service and convenience.
Job Description
We are looking for a friendly and customer-focused Retail Host to join our boutique shipping center in Tulsa, Oklahoma. In this role, you will be the first point of contact for our customers, providing exceptional service for all their shipping, printing, and business needs. You will guide customers through our services, ensure their packages are handled with care, and maintain an organized and welcoming store environment. This is an excellent opportunity for individuals who thrive in a fast-paced retail setting and enjoy helping others.
Key Responsibilities
- Greet customers warmly and ascertain their needs as they enter the center.
- Assist customers with packing, shipping, and tracking packages efficiently and accurately.
- Process customer transactions accurately using the point-of-sale system and handle cash and credit card payments.
- Provide detailed information about FedEx Office products and services, including printing, signs, shredding, and virtual mailboxes.
- Maintain a clean, organized, and inviting store environment, including merchandising displays.
- Handle customer inquiries and resolve issues professionally, escalating complex situations as necessary.
- Manage inventory of shipping supplies and ensure stock levels are adequate, assisting with ordering when needed.
- Operate various office equipment, including printers, computers, and cash registers.
- Adhere to all company policies and procedures, including safety and security guidelines.
- Proactively identify and suggest additional services or products that meet customer needs.
Required Skills
- Excellent customer service and communication skills (verbal and written).
- Ability to work effectively in a fast-paced, team-oriented environment.
- Basic computer proficiency and comfort with point-of-sale systems.
- Strong attention to detail and accuracy in handling transactions and packages.
- Ability to lift and move packages up to 75 lbs (with assistance as needed).
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a retail, customer service, or shipping environment.
- Knowledge of FedEx shipping services and products.
- Experience with printing equipment and services.
Perks & Benefits
- Competitive hourly wage with opportunities for bonuses.
- Comprehensive medical, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off (PTO) and holiday pay.
- Employee discounts on FedEx services and products.
- Opportunities for career growth and professional development within FedEx.
- Positive and supportive work environment with a focus on teamwork.
- Training programs to enhance your skills in customer service and retail operations.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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