About the Company
McKesson Corporation, a global leader in healthcare supply chain management and information technology, is dedicated to improving the health of patients everywhere. With a rich history spanning over a century, McKesson partners with pharmacies, hospitals, and clinics to deliver innovative solutions that enhance care delivery, optimize business performance, and improve patient outcomes. We foster a collaborative environment where technology meets healthcare, empowering our employees to make a tangible impact.
Job Description
Are you passionate about technology and healthcare? Do you thrive on solving problems and helping others? McKesson is seeking an enthusiastic and detail-oriented Pharmacy Software Support Tech to join our dynamic team in Wesley Chapel, Florida. This entry-level role is perfect for individuals looking to blend their interest in IT with a desire to contribute to the healthcare industry. You will be instrumental in ensuring the smooth operation of our cutting-edge pharmacy software systems, providing vital technical support to pharmacists and healthcare professionals. This position offers a clear career path for growth within our organization, allowing you to develop specialized skills in a rapidly evolving sector.
Key Responsibilities
- Provide first-line technical support for McKesson's pharmacy software applications via phone, email, and remote tools.
- Troubleshoot and resolve software-related issues, including installation, configuration, user access, and functionality problems.
- Document all support interactions, resolutions, and follow-up actions accurately in the ticketing system.
- Escalate complex issues to senior support engineers or development teams as needed, ensuring timely resolution.
- Guide users through step-by-step solutions, providing clear and concise instructions.
- Collaborate with internal teams to identify trends, improve support processes, and enhance software usability.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQ documents.
- Participate in ongoing training and professional development to stay current with software updates and industry best practices.
Required Skills
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Strong problem-solving abilities and a methodical approach to troubleshooting technical issues.
- Basic understanding of IT systems, software applications, and network fundamentals.
- Proficiency with standard office software (e.g., Microsoft Office Suite).
- Ability to learn new software applications quickly and adapt to changing technologies.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field.
- Previous experience in a customer service or technical support role (internships count).
- Familiarity with pharmacy operations or healthcare environments.
- Basic knowledge of database concepts (e.g., SQL).
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and company holidays.
- Opportunities for career advancement and professional development.
- Tuition reimbursement programs.
- Employee assistance program.
- On-site training and mentorship from industry experts.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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