About the Company
Hilton Worldwide is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,800 properties and over 1 million rooms in 122 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history. We are committed to providing exceptional experiences for both our guests and residents, focusing on unparalleled service and creating memorable stays or living environments.
Job Description
We are seeking a highly professional and dedicated Residential Concierge to join our team at a prestigious high-end residential property in Southampton. This pivotal front desk role requires an individual with exceptional interpersonal skills, a proactive approach, and a commitment to delivering world-class service to our discerning residents. As the first point of contact, you will be instrumental in creating an exclusive and welcoming atmosphere, handling all inquiries and requests with efficiency and discretion. This is a fantastic opportunity for an experienced hospitality professional looking to advance their career in a luxury residential setting with a competitive salary.
Key Responsibilities
- Manage the front desk operations, serving as the primary point of contact for all residents and visitors.
- Provide exceptional concierge services, including arranging transportation, reservations, deliveries, and special requests.
- Maintain a comprehensive knowledge of local amenities, services, and events to provide informed recommendations.
- Oversee security procedures, monitoring access to the building and managing key control.
- Handle incoming and outgoing mail and packages, ensuring timely and accurate distribution.
- Assist residents with move-ins and move-outs, coordinating with relevant departments.
- Resolve resident inquiries, concerns, and complaints promptly and professionally.
- Maintain immaculate presentation of the reception area and common spaces.
- Coordinate with maintenance and housekeeping teams to ensure property standards are upheld.
- Compile and maintain accurate resident records and service logs.
Required Skills
- Minimum of 3 years of experience in a luxury hotel, residential concierge, or high-end customer service role.
- Impeccable communication and interpersonal skills, both written and verbal.
- Proven ability to anticipate needs and deliver proactive, personalized service.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite and property management software (PMS).
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Discretion and a high level of professionalism.
- A valid driver’s license may be required for certain concierge duties.
Preferred Qualifications
- Fluency in additional languages.
- Experience with bespoke CRM systems.
- Knowledge of local Southampton attractions, dining, and cultural events.
- First Aid and Fire Safety certification.
Perks & Benefits
- Highly competitive annual salary.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday allowance.
- Opportunities for professional development and career advancement within Hilton Worldwide.
- Employee discounts on hotel stays and F&B services.
- Pension scheme.
- Uniform provided and dry-cleaning services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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