About the Company
FedEx Freight is a leading provider of less-than-truckload (LTL) freight services, connecting businesses across North America with reliable and efficient shipping solutions. With a commitment to innovation, safety, and unparalleled customer service, we empower our team members to grow their careers and contribute to a global network that keeps commerce moving. Join a company where your contributions are valued and your potential is limitless.
Job Description
Are you ready to launch your career with a global leader in logistics? FedEx Freight is seeking enthusiastic and dedicated individuals for our Freight Support Representative – Career Start focus role in Scottsdale, Arizona. This entry-level position is designed for individuals eager to learn the intricacies of the freight industry and build a strong foundation for future growth. You’ll be part of a dynamic team, providing essential support to our customers and internal operations, ensuring smooth and efficient freight movement. We offer comprehensive training, a supportive environment, and clear pathways for career advancement.
Key Responsibilities
- Respond to customer inquiries via phone and email regarding freight status, pickup requests, delivery schedules, and general service information.
- Utilize internal systems and tools to track shipments, resolve issues, and provide accurate information to customers.
- Collaborate with various internal departments, including operations, sales, and claims, to address customer needs and resolve service discrepancies.
- Document all customer interactions accurately and thoroughly in the customer relationship management (CRM) system.
- Assist with processing freight bills, preparing shipping documents, and ensuring compliance with company policies and transportation regulations.
- Identify and escalate complex issues to senior representatives or management as needed.
- Participate in ongoing training and development programs to enhance knowledge of FedEx Freight services and industry best practices.
- Maintain a high level of professionalism and customer satisfaction in all interactions.
Required Skills
- High School Diploma or GED equivalent.
- Excellent verbal and written communication skills.
- Basic computer proficiency, including experience with Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced and team-oriented environment.
- Customer service-oriented mindset with a positive attitude.
- Strong organizational skills and ability to multitask.
Preferred Qualifications
- Previous experience in a customer service or administrative role.
- Knowledge of the transportation, logistics, or freight industry.
- Familiarity with CRM software or similar data entry systems.
- Bilingual proficiency (e.g., Spanish/English) is a plus.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Extensive training and development programs.
- Tuition reimbursement program for continued education.
- Employee assistance program.
- Opportunities for career growth and advancement within a global company.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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