About the Company
Netflix is the world’s leading streaming entertainment service with over 260 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We are committed to fostering a culture of innovation, creativity, and customer satisfaction.
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Netflix Customer Liaison in Jacksonville, FL. In this pivotal role, you will be the primary point of contact for our valued subscribers, ensuring their experience with Netflix is seamless, enjoyable, and exceptional. You will handle inquiries, resolve issues, and provide comprehensive support across various communication channels, embodying the Netflix brand with professionalism and enthusiasm. This role requires an individual who thrives in a fast-paced environment, possesses excellent problem-solving skills, and is passionate about delivering world-class customer service. Immediate start available for the right candidate.
Key Responsibilities
- Serve as the first point of contact for Netflix members, providing expert assistance and support.
- Address and resolve complex customer inquiries, technical issues, and billing concerns with efficiency and empathy.
- Educate members on Netflix features, services, and subscription options.
- Collect and analyze customer feedback to identify trends and suggest improvements to enhance the member experience.
- Maintain a high level of product knowledge and stay updated on new content, features, and policies.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Collaborate with internal teams (e.g., tech support, content, billing) to ensure timely resolution of escalated issues.
- Uphold Netflix's brand image and commitment to outstanding customer satisfaction in every interaction.
Required Skills
- Minimum of 1 year experience in customer service, call center, or a client-facing role.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Proficiency in navigating multiple computer systems and CRM software simultaneously.
- High level of empathy and emotional intelligence to understand and address customer needs.
- Ability to work effectively in a fast-paced, dynamic environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Associate's or Bachelor's degree in Communications, Business, or a related field.
- Experience with streaming services or entertainment industry customer support.
- Fluency in Spanish or another language relevant to the Jacksonville diverse population.
- Demonstrated ability to de-escalate difficult customer situations.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off, including vacation, sick leave, and holidays.
- 401(k) retirement plan with company matching.
- Employee discount on Netflix merchandise and services.
- Opportunities for professional development and career growth.
- Dynamic and inclusive work environment.
- On-site fitness center and wellness programs.
- Complimentary snacks and beverages at the office.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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