About the Company
Teleperformance is a global leader in digitally integrated business services, providing best-in-class customer care, technical support, debt collection, social media, and other services. We are dedicated to providing an outstanding employee experience and fostering a diverse and inclusive work environment. With a strong presence in Utah, we are committed to helping our clients succeed and our employees grow.
Job Description
Join our dynamic team as a Customer Care Specialist focusing exclusively on written correspondence. In this role, you will be the primary point of contact for customers via email, chat, and social media platforms, providing exceptional support, resolving inquiries, and ensuring customer satisfaction. This position requires strong written communication skills, attention to detail, and a commitment to delivering high-quality service without any voice interactions.
Key Responsibilities
- Respond to customer inquiries and resolve issues via email, live chat, and social media channels promptly and professionally.
- Provide accurate information about products, services, and policies.
- Document all customer interactions and resolutions thoroughly in our CRM system.
- Identify and escalate complex issues to appropriate internal teams when necessary.
- Maintain a high level of customer satisfaction through empathetic and effective communication.
- Adhere to company policies and procedures regarding customer service standards.
- Collaborate with team members to share best practices and improve overall service delivery.
- Manage multiple written conversations simultaneously while maintaining quality and efficiency.
Required Skills
- Excellent written communication and grammar skills in English.
- Proficiency in typing and navigating multiple computer applications simultaneously.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused mindset with a commitment to providing outstanding service.
- Basic computer literacy and comfort with technology.
- Ability to maintain composure and professionalism in challenging situations.
Preferred Qualifications
- Previous experience in a customer service role, particularly with written communication (chat, email).
- Familiarity with CRM software and ticketing systems.
- Experience working in a call center or BPO environment.
- High School Diploma or equivalent.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Opportunities for career advancement and professional development.
- Employee assistance program.
- Employee discounts on various products and services.
- Dynamic and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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