About the Company
Consolidated Credit is a leading non-profit organization dedicated to helping individuals and families resolve their financial challenges through expert credit counseling and debt management solutions. For over 25 years, we have empowered millions of consumers to achieve financial freedom. We believe in providing comprehensive education and personalized support to guide our clients towards a brighter financial future. Join our team and be part of a mission-driven organization making a real difference in people’s lives.
Job Description
Are you a highly motivated individual with a passion for helping others and a strong desire to build a career in financial services? Consolidated Credit is seeking an enthusiastic Debt Settlement Negotiator (Trainee) to join our growing team in Allentown, PA. This entry-level position offers a comprehensive training program designed to equip you with the knowledge and skills needed to become a successful debt settlement professional. You will learn to work directly with creditors to negotiate favorable repayment terms for our clients, helping them resolve overwhelming debt. This role features a competitive base salary combined with uncapped commission potential, rewarding your dedication and success in helping clients achieve financial stability.
Key Responsibilities
- Successfully complete our in-depth training program on debt settlement processes, negotiation strategies, and compliance.
- Communicate effectively with clients to understand their financial situations and develop tailored debt resolution plans.
- Engage with creditors and collection agencies to negotiate reductions in principal balances, interest rates, and fees.
- Prepare and present settlement offers to clients, explaining terms and ensuring their understanding and agreement.
- Maintain accurate and detailed records of all client interactions and negotiation progress in our CRM system.
- Adhere to all company policies, industry regulations, and ethical standards throughout the negotiation process.
- Collaborate with team members and management to continuously improve negotiation outcomes and client satisfaction.
Required Skills
- High school diploma or GED equivalent.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with an empathetic and client-focused approach.
- Aptitude for negotiation and problem-solving.
- Basic proficiency in Microsoft Office Suite (Word, Excel) and general computer navigation.
- Ability to work effectively in a fast-paced and results-oriented environment.
- Demonstrated ability to learn quickly and adapt to new processes.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Finance, or a related field.
- Previous experience in customer service, sales, or any role requiring strong communication.
- Basic understanding of personal finance or debt management concepts.
- Bilingual abilities (Spanish/English) are a plus.
Perks & Benefits
- Comprehensive paid training program to kickstart your career.
- Competitive base salary plus uncapped commission potential.
- Medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and company holidays.
- Opportunities for professional growth and career advancement.
- Supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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