Remote Teleperformance Advocate – Customer Experience focus

About the Company

Teleperformance is a global leader in digitally integrated business services, providing comprehensive customer care, technical support, debt collection, social media, and other services. We are committed to fostering an inclusive and supportive environment where our employees can thrive and make a real impact on our clients’ success and customer satisfaction. With a presence in over 88 countries, we connect the biggest and most respected brands in the world with their customers.

Job Description

We are seeking a dedicated and enthusiastic Remote Teleperformance Advocate with a strong focus on Customer Experience. This is a 100% remote position, allowing you to work from the comfort of your home while making a significant impact on customer satisfaction. As an advocate, you will be the first point of contact for customers, providing exceptional service, resolving issues, and ensuring a positive brand interaction. If you have a passion for helping people, excellent communication skills, and thrive in a dynamic virtual environment, we encourage you to apply.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat, addressing inquiries and resolving issues promptly and professionally.
• Actively listen to customer concerns, empathize with their situations, and provide accurate, timely, and complete information.
• Troubleshoot and resolve customer problems, escalating complex issues to the appropriate internal teams when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Maintain a high level of customer satisfaction by consistently meeting and exceeding service quality standards.
• Adhere to company policies and procedures, ensuring compliance with all regulatory requirements.
• Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
• Contribute to a positive team environment, sharing best practices and supporting colleagues.
• Manage multiple customer interactions simultaneously while maintaining focus on individual customer needs.

Required Skills

• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in navigating computer systems and multiple applications simultaneously.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent.
• Access to a quiet, dedicated home workspace with a reliable high-speed internet connection.
• Customer-centric mindset with a passion for delivering exceptional service.

Preferred Qualifications

• Previous experience in a customer service, call center, or remote support role.
• Familiarity with CRM software (e.g., Salesforce, Zendesk).
• Experience in a teleperformance or BPO environment.
• Associate’s degree or some college coursework.
• Ability to adapt quickly to new technologies and processes.

Perks & Benefits

• Competitive hourly wage with opportunities for performance bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holiday pay.
• 401(k) retirement plan with company match.
• Extensive virtual training and continuous professional development opportunities.
• Employee assistance program (EAP).
• Opportunities for career advancement within a global company.
• Flexible remote work schedule options (depending on business needs).

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