About the Company
Hilton Hotels & Resorts is a global leader in hospitality, renowned for its commitment to providing exceptional guest experiences across more than 575 properties in 93 countries and territories. We pride ourselves on creating a welcoming environment where our team members can thrive and guests feel at home. Join us and be part of a legacy of excellence.
Job Description
Are you under 21, eager to start your career in hospitality, and looking for a role where you can learn and grow? Hilton Hotels & Resorts in Norwich is seeking a motivated and enthusiastic Hotel Porter to join our dedicated team. This entry-level position is perfect for individuals with little to no prior experience, as comprehensive training and mentorship will be provided. You will play a crucial role in ensuring our guests have a smooth and enjoyable stay, assisting with luggage, deliveries, and general guest support. We value a positive attitude, a willingness to learn, and a commitment to providing outstanding service.
Key Responsibilities
- Greet guests warmly upon arrival and assist with their luggage to and from their rooms.
- Assist guests with inquiries, directions, and general information about the hotel and local area.
- Handle incoming and outgoing deliveries, ensuring proper logging and distribution.
- Maintain the cleanliness and tidiness of the hotel lobby and entrance areas.
- Assist with setting up and breaking down meeting rooms or event spaces as required.
- Support the front desk and other hotel departments with various tasks to ensure smooth operations.
- Adhere to all hotel safety and security procedures and policies.
- Learn and apply best practices in guest service and hotel operations through provided training.
Required Skills
- Positive attitude and strong work ethic.
- Excellent verbal communication skills.
- Ability to work effectively in a team environment.
- Willingness to learn and adapt to new tasks.
- Physical ability to lift and carry luggage and stand for extended periods.
- Eligibility to work in the UK and under 21 years of age.
Preferred Qualifications
- Basic understanding of customer service principles.
- Previous experience in a customer-facing role (e.g., retail, fast food) is a plus, but not essential.
- A genuine passion for hospitality and guest satisfaction.
Perks & Benefits
- Comprehensive training and development program.
- Dedicated mentorship to support your career growth.
- Competitive salary and benefits package.
- Access to Hilton's global travel discount program.
- Opportunities for career progression within Hilton Hotels & Resorts.
- Meal provision during shifts.
- Uniform provided and laundered.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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