About the Company
Verizon is a global leader in delivering innovative communications and technology solutions. We connect millions of people and devices worldwide through our award-winning networks. Our commitment to cutting-edge technology and unparalleled customer service drives everything we do, from advanced 5G infrastructure to pioneering AI-driven support systems. We believe in empowering our employees to be their best and provide an inclusive environment where innovation thrives.
Job Description
As a WFH AI Support Representative, you will be the first point of contact for our customers, providing exceptional support exclusively through text and email channels. You’ll assist users with inquiries related to our AI-powered products and services, troubleshoot common issues, guide them through features, and ensure a seamless customer experience. This role requires excellent written communication skills, a knack for problem-solving, and the ability to work independently in a fast-paced remote environment. You will play a crucial role in helping our customers harness the full potential of our AI technologies.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via text and email regarding AI-powered products and services.
- Provide clear, concise, and accurate information, instructions, and solutions.
- Troubleshoot basic technical issues and escalate complex problems to appropriate teams.
- Maintain detailed records of customer interactions and resolutions in our CRM system.
- Gather customer feedback to contribute to product and service improvements.
- Stay updated on product changes, new features, and AI technology trends.
- Adhere to company policies and service level agreements (SLAs).
Required Skills
- Exceptional written communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using digital communication tools (email, chat platforms).
- Ability to learn and adapt to new technologies quickly.
- Self-motivated, organized, and capable of managing time effectively in a remote setting.
- High school diploma or equivalent.
Preferred Qualifications
- Prior experience in a customer service or technical support role (1-2 years preferred).
- Familiarity with AI, machine learning, or conversational AI technologies.
- Experience with CRM software (e.g., Salesforce, Zendesk).
- Associate's or Bachelor's degree in a related field.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off (PTO) and company holidays.
- 401(k) retirement plan with company match.
- Employee assistance program.
- Opportunities for career growth and professional development.
- Employee discounts on Verizon products and services.
- Remote work setup assistance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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