About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving end-to-end transformation for clients in various industries. We empower businesses to deliver exceptional service, resolve complex issues, and build lasting customer relationships. Our legal support division provides specialized services to help clients navigate intricate legal and regulatory landscapes.
Job Description
Join Concentrix as a WFH Dispute Resolution Officer specializing in legal support. This fully remote role involves managing and resolving complex customer disputes, interpreting legal documentation, and applying relevant regulations to achieve fair and timely outcomes. You will be a crucial point of contact, ensuring a high level of customer satisfaction while upholding compliance standards. This position requires strong analytical skills, exceptional communication, and a keen eye for detail, all within a work-from-home environment.
Key Responsibilities
- Investigate, analyze, and resolve customer disputes efficiently and fairly, adhering to company policies and legal guidelines.
- Communicate effectively with customers via phone, email, and chat to gather information, explain decisions, and manage expectations.
- Interpret legal documentation, contracts, and regulatory frameworks to inform dispute resolution strategies.
- Document all interactions and resolutions accurately and thoroughly in the designated systems.
- Collaborate with internal teams, including legal, compliance, and operations, to escalate complex issues and ensure consistent approaches.
- Identify trends in disputes and provide feedback to improve processes and prevent future issues.
- Maintain up-to-date knowledge of relevant consumer protection laws, industry regulations, and company products/services.
Required Skills
- 2+ years of experience in dispute resolution, customer service, or a legal support role.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Proficiency in using CRM software and other office productivity tools.
- Ability to work independently and manage time effectively in a remote setting.
- Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
- Understanding of basic legal terminology and principles related to consumer protection.
Preferred Qualifications
- Bachelor's degree in Law, Business Administration, or a related field.
- Experience working in a regulated industry (e.g., finance, telecommunications, insurance).
- Familiarity with Australian consumer law and regulatory bodies (e.g., ACCC, ASIC).
- Certification in dispute resolution or mediation.
- Experience in a remote work environment.
Perks & Benefits
- 100% remote work flexibility.
- Comprehensive health and wellness programs.
- Opportunities for professional development and career growth.
- Access to a global network of professionals.
- Employee assistance program.
- Competitive superannuation contributions.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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