About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving end-to-end solutions for the world’s best brands. We create better business outcomes and help differentiate our clients through next-generation customer experience. With a global presence and diverse workforce, Concentrix is committed to fostering a culture of growth, innovation, and inclusivity, making it an ideal place for fresh talent to launch their careers.
Job Description
Are you a recent graduate or early career professional eager to kickstart your career in technology and customer support? Concentrix is launching its Freshers Program in Jacksonville, seeking enthusiastic and driven individuals for the role of Junior Technical Support Aide. This entry-level position is designed to provide comprehensive training and hands-on experience in technical troubleshooting, customer service, and IT support. You will be part of a dynamic team, learning directly from experienced professionals and contributing to a supportive environment that prioritizes customer satisfaction and professional development. If you have a passion for technology, excellent problem-solving skills, and a commitment to helping others, we encourage you to apply and grow with Concentrix.
Key Responsibilities
- Provide first-level technical support and troubleshooting for software, hardware, and network issues.
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Document all support interactions and resolutions accurately in the helpdesk system.
- Escalate complex issues to senior technical specialists when necessary.
- Assist customers with basic setup, configuration, and usage of products and services.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Participate in ongoing training and development programs to enhance technical skills and product knowledge.
Required Skills
- High school diploma or equivalent; Associate's or Bachelor's degree in IT, Computer Science, or related field preferred (or actively pursuing).
- Strong verbal and written communication skills.
- Basic understanding of computer systems, operating systems (Windows/macOS), and common software applications.
- Excellent problem-solving and analytical abilities.
- Customer-centric mindset with a positive and patient attitude.
- Ability to work effectively in a team environment.
- Eagerness to learn and adapt to new technologies.
Preferred Qualifications
- Prior experience (even informal) with technical troubleshooting or customer service.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
- Certifications such as CompTIA A+ or ITIL Foundation.
- Proficiency in additional languages.
Perks & Benefits
- Comprehensive paid training and mentorship program.
- Competitive starting salary with performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for career advancement and professional development.
- Employee assistance program and wellness initiatives.
- Vibrant and inclusive company culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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