About the Company
IntelliShop is a leading global market research firm specializing in mystery shopping, customer satisfaction surveys, and brand auditing. For over two decades, we’ve empowered businesses worldwide to understand their customer experience, identify areas for improvement, and enhance service quality. We pride ourselves on delivering actionable insights through meticulous data collection, helping our clients achieve operational excellence and build stronger customer relationships. Join our network of dedicated evaluators and become a critical part of improving service standards across various industries.
Job Description
Are you passionate about customer service and enjoy visiting fast food restaurants? IntelliShop is seeking enthusiastic and detail-oriented Secret Shoppers to evaluate the service, cleanliness, and overall experience at various fast food establishments in and around New Port Richey, FL. This is a flexible, part-time contract opportunity where you can choose assignments that fit your schedule and get paid daily via our convenient app. You’ll play a vital role in providing actionable feedback that helps businesses improve their customer service and operational standards. No prior experience is required – we provide all the necessary training!
Key Responsibilities
- Visit designated fast food locations as a regular customer, following specific shopping scenarios.
- Observe and evaluate various aspects of the visit, including customer service, product quality, cleanliness, speed of service, and adherence to brand standards.
- Interact with staff in a natural manner to assess their responsiveness and professionalism.
- Complete detailed online reports accurately and promptly after each assignment, often within 24 hours.
- Provide objective and constructive feedback, supported by factual observations and, where required, photographic evidence (e.g., receipt images).
- Adhere strictly to assignment guidelines and deadlines.
- Maintain confidentiality regarding all assignments and client information.
Required Skills
- Excellent observational skills and attention to detail.
- Reliable transportation to visit various fast food locations.
- Proficiency with smartphone applications for assignment details and report submission.
- Strong written communication skills for clear and concise reporting.
- Ability to follow instructions meticulously.
- High level of integrity and honesty.
- Access to a computer with internet connectivity for report submission.
Preferred Qualifications
- Previous experience in mystery shopping or quality assurance is a plus, but not required.
- Familiarity with various fast food brands and their service models.
- Strong memory recall for specific details of a customer interaction.
Perks & Benefits
- Flexible work schedule – choose assignments that fit your lifestyle.
- Daily payouts via a convenient mobile app, often within 24-48 hours of approval.
- Opportunity to impact and improve customer service standards for well-known brands.
- Reimbursement for purchases made during shopping assignments (within specified limits).
- Independent contractor status.
- No long-term commitment required – take assignments as you wish.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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