About the Company
Teleperformance is a global leader in digitally integrated business services, operating as a strategic partner to the world’s leading companies. We combine the best of human and automated intelligence to deliver exceptional customer experiences, optimize business processes, and achieve outstanding results for our clients across various industries, including a significant presence in healthcare.
Job Description
We are seeking dedicated and detail-oriented individuals to join our remote team as Healthcare Support Specialists with a strong focus on Medical Billing. In this work-from-home role, you will be instrumental in ensuring accurate and timely processing of medical claims, resolving billing discrepancies, and providing outstanding support to healthcare providers and patients. This is an excellent opportunity for professionals passionate about the healthcare industry and proficient in medical billing practices to contribute to a vital service from the comfort of their home.
Key Responsibilities
- Process and review medical claims for accuracy and completeness, ensuring compliance with billing regulations and payer guidelines.
- Research and resolve medical billing discrepancies, denials, and appeals in a timely manner.
- Communicate effectively with insurance companies, healthcare providers, and patients to clarify billing information and resolve issues.
- Maintain accurate and confidential patient records and billing information.
- Educate patients on their billing statements, insurance coverage, and payment options.
- Identify and implement process improvements to enhance billing efficiency and accuracy.
- Stay updated on changes in medical billing codes (CPT, ICD-10) and insurance policies.
- Utilize various healthcare software and systems for data entry and claim processing.
Required Skills
- Minimum 1 year of experience in medical billing or a related healthcare administrative role.
- Proficiency in medical terminology, CPT, ICD-10 coding, and healthcare revenue cycle management.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to work independently and manage time effectively in a remote environment.
- Proficient computer skills, including experience with healthcare information systems and Microsoft Office Suite.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field.
- Certification in Medical Billing and Coding (e.g., CPC, CEMC, CCS).
- Experience with specific EHR/EMR systems (e.g., Epic, Cerner, Athenahealth).
- Familiarity with various insurance plans and payer requirements.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Career development and growth opportunities within a global company.
- 100% remote work model with virtual team support.
- Access to employee assistance programs and wellness resources.
- Equipment provided for remote work setup.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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