About the Company
Tesco is one of the world’s largest retailers, committed to serving shoppers a little better every day. We believe in creating a supportive and inclusive environment for our colleagues and customers alike. Beyond providing quality products, we are deeply invested in our communities, offering various services and support initiatives to enhance local living. Join our team in Stoke-on-Trent and become a part of a company that values community spirit and practical assistance.
Job Description
We are seeking a compassionate and proactive Shopping & Mobility Aide to join our social community support team in Stoke-on-Trent. This vital role involves providing direct assistance to customers who require extra help with their shopping and mobility needs within our store and occasionally as part of local community outreach initiatives. You will be a friendly face, ensuring an inclusive and accessible shopping experience for all, particularly those with reduced mobility, sensory impairments, or other specific requirements. Your empathy and practical support will make a tangible difference in the daily lives of our valued customers.
Key Responsibilities
- Assist customers with mobility challenges navigate the store, including guiding them to specific aisles or items.
- Provide practical shopping assistance, such as reaching items, reading labels, or helping with packing bags.
- Operate and maintain mobility aids like electric scooters or wheelchairs for customer use, ensuring they are charged and in good working order.
- Offer friendly and supportive companionship to customers, engaging in polite conversation while respecting their privacy.
- Help transport shopping to customer vehicles or designated pick-up points.
- Identify and report any accessibility barriers within the store environment.
- Support community outreach programs by assisting with errands or transport for local residents as required by management.
- Liaise with store staff to ensure a seamless and positive experience for customers requiring additional support.
- Maintain a high level of customer service, ensuring dignity and respect for all individuals.
Required Skills
- Excellent interpersonal and communication skills.
- A genuine desire to help others and a compassionate nature.
- Physical ability to stand, walk, lift light items, and push/pull shopping trolleys or wheelchairs.
- Patience, empathy, and a friendly demeanor.
- Ability to work independently and as part of a team.
- Reliability and punctuality.
- Basic understanding of diverse customer needs, including those related to mobility and sensory impairments.
Preferred Qualifications
- Previous experience in a customer service, caregiving, or retail environment.
- Knowledge of local community resources in Stoke-on-Trent.
- First Aid certification.
- Experience operating mobility assistance devices.
Perks & Benefits
- Competitive hourly wage.
- Flexible part-time hours to suit your lifestyle.
- Colleague discount card (including 10% off most purchases).
- Pension scheme contributions.
- Opportunities for professional development and training.
- Access to colleague assistance programmes.
- A supportive and inclusive working environment.
- Being part of a team that makes a real difference in the local community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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