About the Company
Teleperformance is a global leader in digitally integrated business services, operating in 88 countries and serving over 170 markets. We are a trusted partner to the world’s leading brands, providing comprehensive customer care, technical support, and digital solutions. At Teleperformance, we believe in empowering our employees with the tools, training, and support needed to thrive in a dynamic work environment, fostering a culture of innovation and excellence. Join our diverse team and build a rewarding career from the comfort of your home.
Job Description
Are you a problem-solver with a passion for helping others? Teleperformance is seeking a dedicated Remote Troubleshooting Expert to join our work-from-home team. In this role, you will be the first point of contact for customers experiencing technical issues, providing expert-level support and guidance to resolve complex problems. This is an excellent opportunity to leverage your technical acumen and customer service skills in a flexible, remote setting, contributing to customer satisfaction and loyalty for one of our premier clients.
Key Responsibilities
- Provide advanced technical support and troubleshooting for various products and services via phone, chat, and email.
- Diagnose and resolve complex hardware, software, and network-related issues.
- Escalate unresolved issues to appropriate internal teams when necessary, ensuring proper documentation and follow-up.
- Educate customers on product features, functionalities, and best practices.
- Maintain accurate records of all customer interactions and technical issues in the CRM system.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Continuously learn and stay updated on product knowledge, technical changes, and troubleshooting techniques.
- Contribute to a positive team environment through collaboration and knowledge sharing.
Required Skills
- Minimum 1 year of experience in a technical support or customer service role.
- Strong technical aptitude and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Proficiency with common operating systems (Windows, macOS) and internet browsers.
- Familiarity with remote desktop tools and diagnostic software.
- High-speed internet connection and a dedicated, quiet home workspace.
Preferred Qualifications
- Associate's degree or technical certification in IT, Computer Science, or a related field.
- Experience with CRM software (e.g., Salesforce, Zendesk).
- Previous experience in a call center or BPO environment.
- Familiarity with network troubleshooting (TCP/IP, Wi-Fi).
- Bilingual proficiency (English + Spanish).
Perks & Benefits
- Competitive hourly pay with performance incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off (PTO) and holidays.
- 401(k) retirement plan with company match.
- Opportunities for career advancement and professional development.
- Employee assistance program (EAP).
- Access to a global network of colleagues and resources.
- 100% remote work model, allowing for great work-life balance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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