About the Company
Theatre Royal Brighton is one of the oldest working theatres in the UK, established in 1807. A Grade II* listed building, it’s a jewel in Brighton’s cultural crown, hosting a diverse program of drama, musicals, comedy, and more. Part of the Ambassador Theatre Group (ATG), we are committed to providing exceptional experiences for our patrons and fostering a vibrant cultural hub in the heart of the city.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our Front of House team as Event Ushers. This is an excellent opportunity for students or anyone looking for flexible part-time work in a vibrant theatrical environment. You will be instrumental in ensuring our guests have a safe, enjoyable, and memorable experience at every performance, from guiding them to their seats to assisting with their needs throughout their visit. This role offers flexible hours, making it ideal for those balancing studies or other commitments, and provides a fantastic introduction to the performing arts industry.
Key Responsibilities
- Warmly welcome and greet patrons upon their arrival at the theatre.
- Efficiently scan tickets and direct patrons to their correct seats and sections.
- Provide accurate information about the venue, facilities, accessibility, and upcoming events.
- Assist patrons with any queries, special requirements, or concerns in a polite and helpful manner.
- Ensure the safety and comfort of all audience members before, during, and after performances.
- Handle merchandise sales and program distribution as required, accurately processing transactions.
- Maintain the cleanliness and tidiness of the auditorium, foyers, and other public areas.
- Assist with emergency procedures, including crowd control and evacuations, calmly and effectively.
- Work collaboratively as part of the Front of House team to deliver an exceptional standard of customer service.
Required Skills
- Excellent verbal communication skills with a clear and audible voice.
- Friendly, approachable, and professional demeanor.
- Strong customer service orientation with a genuine desire to assist others.
- Ability to work effectively and remain calm in a fast-paced and sometimes demanding environment.
- High level of reliability and punctuality for all scheduled shifts.
- Ability to stand for extended periods and navigate stairs frequently.
Preferred Qualifications
- Previous experience in a customer service, retail, or events role (desirable but not essential).
- Basic first aid knowledge or willingness to undertake training.
- Availability for evening and weekend shifts, including bank holidays.
Perks & Benefits
- Flexible working hours to accommodate student schedules and other commitments.
- Complimentary tickets for select performances (subject to availability).
- Generous staff discount on food and beverages within the venue.
- Opportunity to work in a historic, iconic, and vibrant theatre.
- Gain valuable hands-on experience in the performing arts and hospitality industries.
- Comprehensive training provided for all aspects of the role.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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