About the Company
Teleperformance is a global leader in digitally integrated business services, providing customer care, technical support, and other specialized services. We partner with some of the world’s most recognized brands, including leading technology companies, to deliver exceptional customer experiences. In our Provo, Utah facility, we are building a dedicated team to support users of a renowned tech giant’s suite of products, ensuring every interaction is positive and productive.
Job Description
This is an exciting opportunity for individuals passionate about technology and helping others, looking to launch their career in tech support. As a Google Helpdesk Agent, you will be the first point of contact for users seeking assistance with various Google products and services. No prior experience in a helpdesk role is required, as we provide comprehensive, paid training to equip you with all the knowledge and skills needed to succeed. If you’re a quick learner, possess excellent communication skills, and are looking for a role with immediate impact and the convenience of weekly payouts, we encourage you to apply! This position is based on-site at our state-of-the-art facility in Provo, Utah.
Key Responsibilities
- Provide friendly, efficient, and accurate technical support to Google users via phone, email, and chat channels.
- Diagnose and resolve common technical issues related to Google products such as Gmail, Google Drive, Chrome, Android devices, and more.
- Escalate complex or unresolved issues to specialized support teams when necessary, ensuring a seamless customer experience.
- Document all customer interactions, troubleshooting steps, and resolutions accurately in our internal systems.
- Maintain a high level of customer satisfaction through professional, empathetic, and clear communication.
- Continuously learn and stay updated on Google product changes, new features, and troubleshooting best practices.
- Adhere to company policies and procedures regarding data privacy and security.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a genuine willingness to learn new technologies.
- Basic computer literacy and comfort navigating various software applications and operating systems.
- A positive, customer-centric attitude and a desire to help others.
- Ability to work independently and collaboratively in a fast-paced team environment.
- High school diploma or equivalent.
Preferred Qualifications
- Familiarity with Google products and services (personal use is a strong plus).
- Previous experience in any customer service role (e.g., retail, hospitality, food service).
- Ability to adapt quickly to new technologies, processes, and tools.
- Strong organizational skills and attention to detail.
Perks & Benefits
- Competitive hourly wage with convenient weekly payouts.
- Comprehensive paid training program designed to set you up for success.
- Medical, dental, and vision insurance plans.
- Paid time off (PTO) and holiday pay.
- Opportunities for career growth and professional development within a global company.
- Employee assistance program (EAP).
- Access to a vibrant, supportive, and diverse team environment.
- On-site facilities and amenities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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