About the Company
Teleperformance is a global leader in digitally integrated business services, providing customer care, technical support, debt collection, social media, and other services. We are committed to delivering outstanding customer experiences and helping our clients succeed in a rapidly evolving digital world. Join our diverse and dynamic team in Philadelphia!
Job Description
Are you a problem-solver with a passion for technology and helping others? Teleperformance is seeking a dedicated and enthusiastic individual to join our team as a Level 1 Tech Helpdesk Support Specialist. In this on-site role, you will be the first point of contact for our clients’ technical inquiries, providing essential support and ensuring smooth operations. This is an excellent opportunity for someone looking to grow their career in IT support within a vibrant office environment. If you thrive in a collaborative setting and are eager to make an impact, we encourage you to apply!
Key Responsibilities
- Provide initial technical support and troubleshooting for hardware and software issues via phone, email, or chat.
- Document, track, and monitor problems to ensure timely resolution using helpdesk ticketing systems.
- Escalate unresolved issues to higher-level support teams when necessary.
- Guide users through basic troubleshooting steps, software installations, and system configurations.
- Assist with password resets, account unlocks, and basic network connectivity issues.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Contribute to the creation and maintenance of knowledge base articles and support documentation.
Required Skills
- Strong understanding of Windows operating systems and Microsoft Office Suite.
- Basic knowledge of computer hardware, peripherals, and network fundamentals.
- Excellent verbal and written communication skills.
- Ability to diagnose and resolve basic technical problems efficiently.
- Customer-focused with a strong commitment to service excellence.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Associate's degree in Information Technology or related field.
- CompTIA A+ or ITIL Foundation certification.
- Previous experience in a helpdesk or customer service role.
- Familiarity with remote desktop software and ticketing systems (e.g., Zendesk, ServiceNow).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Opportunities for career advancement and professional development.
- Employee assistance program.
- Vibrant and supportive on-site work environment.
- Employee discount programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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