About the Company
Teleperformance is a global leader in digital integrated business services, connecting the biggest and most respected brands in the world with their customers. We offer a comprehensive suite of solutions, including customer care, technical support, debt collection, social media, and other specialized services, delivered across a variety of channels. With a presence in 88 countries and a team of over 420,000 employees, we are committed to providing outstanding customer experiences and fostering a supportive, diverse, and inclusive work environment.
Job Description
Join our dynamic team at Teleperformance as a Customer Associate with a specialized focus on paid background check inquiries. In this role, you will be the primary point of contact for customers seeking information or assistance regarding background check processes and results. You will be responsible for providing accurate, empathetic, and efficient support, ensuring a positive customer experience while upholding strict data privacy and confidentiality standards. This position requires meticulous attention to detail, strong communication skills, and a commitment to resolving customer queries effectively. We offer comprehensive training to equip you with the knowledge and tools necessary to succeed in this vital role.
Key Responsibilities
- Serve as the first point of contact for customer inquiries related to paid background check services via phone, email, and chat.
- Provide accurate and up-to-date information regarding background check status, requirements, and processes.
- Assist customers with troubleshooting common issues, navigating online portals, and understanding their background check results.
- Adhere strictly to all data privacy regulations (e.g., FCRA, GDPR) and company confidentiality policies.
- Document all customer interactions thoroughly and accurately in the customer relationship management (CRM) system.
- Escalate complex issues to senior support staff or specialized departments when necessary.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Participate in ongoing training and development programs to enhance product knowledge and service skills.
Required Skills
- High School Diploma or equivalent.
- Excellent verbal and written communication skills in English.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in basic computer navigation and data entry.
- Ability to work effectively in a fast-paced, structured environment.
- Demonstrated problem-solving capabilities.
- High level of integrity and ability to handle confidential information responsibly.
- Successful completion of a comprehensive background check.
Preferred Qualifications
- Previous experience in customer service, call center, or a client-facing role.
- Familiarity with data privacy regulations (e.g., FCRA).
- Experience with CRM software (e.g., Salesforce, Zendesk).
- Associate's degree or some college coursework completed.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company match.
- Life insurance and disability benefits.
- Employee assistance program.
- Opportunities for career advancement and professional development.
- Paid training and continuous learning resources.
- Employee discounts and wellness programs.
- Positive and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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